Refund Policy
Eligibility for Refunds:
Refunds are available under the following conditions:
- Returns for Change of Mind or Dissatisfaction: Refunds will be issued to the original payment method once the item meets our return conditions. Please note that original shipping costs are not refundable.
- Defective Product Refunds: If the product is defective, a full refund will be issued, including any applicable shipping fees.
Refund Processing Time:
All refunds will be processed within 1-2 business days after we receive the returned item and inspect it for eligibility. You will receive a confirmation email once your refund is processed.
Refund Method:
Refunds are issued back to the original payment method. We use Stripe as our payment gateway, which supports Visa, MasterCard, and American Express.
- For credit card refunds (Visa, MasterCard, and American Express), allow 5-10 business days for the refund to reflect on your statement, depending on your bank’s policies.
Partial Refunds and Special Considerations:
In cases where a product is returned with damage not due to our error, we may provide a partial refund based on the item’s condition. Any adjustments will be communicated directly.
Handling Damaged or Lost Return Shipments:
If a return shipment is lost or arrives damaged, our team will investigate the situation. We may offer partial refunds or other solutions based on our findings.
Restocking Fees:
We do not charge any restocking fees for returns or exchanges.
Need More Assistance?
For additional questions or concerns, please contact us at support@kingbait.com.
. We are committed to providing a clear and straightforward refund experience.