Return Policy

Overview
If you’re looking to return or exchange your order for any reason, we’re here to assist. We offer returns or exchanges within 14 days from the date you receive your product. You can choose to either exchange the item or receive a full refund to your original payment method.

Return Conditions:
To ensure eligibility for returns, please be aware of the following conditions:

• Discounted Items: Items purchased with discounts are final and cannot be returned or exchanged.
• Packaging and Tags: Items returned for a refund must remain in their original packaging and include all tags.
• Product Condition: Returned products must show no signs of wear, damage, or tampering.

How to Start a Return or Exchange:
To initiate a return or exchange, follow these steps:

1. Contact Customer Support: Reach out to our support team via email at support@kingbait.com. Provide details about the item, including its condition and the reason for the return or exchange.
2. Await Further Instructions: Our team will respond with instructions for proceeding with the return, including the return address.
3. Return Processing: Once the returned item is received and inspected, we will process your refund or exchange.

Who Covers Shipping Fees?

• Defective or Damaged Products: We cover all return shipping costs for defective or damaged products, and we will arrange for a free exchange.
• Non-Defective Products: For returns due to reasons other than defects, the customer is responsible for the return shipping fees.

Processing Time for Returns:
Refunds or exchanges will be processed within 1-2 business days after we receive and inspect the returned items. Refunds will be credited to your original payment method, while replacement products may take an additional 5-7 business days to reach you.

Handling Lost or Damaged Returns:
If a returned item is lost or arrives damaged, our team will evaluate the issue. Based on the circumstances, we may offer a partial refund. We will communicate any adjustments directly with you.

Additional Assistance:
For any further questions or concerns, please contact us at support@kingbait.com.

Our team is available to assist you with the return process.